Last updated: 4.08.2025
These Terms and Conditions (“Terms”) govern your use of the website www.folflorists.co.uk (“Website”) and the services provided by Folflorists (“we,” “us,” or “our”). By accessing or using our Website and services, you agree to comply with these Terms. If you do not agree with these Terms, you must not use our Website or services.
1. General Information
- Company Name: Folflorists
- Company Address: Unit 19 Hazelford Way, Newstead Village, Nottingham NG15 0DQ, United Kingdom
- Phone: +441623750343
- Email: [email protected]
2. Acceptance of Terms
By accessing and using our Website, placing an order, or engaging with our services, you confirm your acceptance of these Terms. We reserve the right to update or modify these Terms at any time without prior notice. Any changes to these Terms will be posted on this page, and your continued use of the Website after such changes constitutes your acceptance of the revised Terms.
3. Account Registration
To place an order or access certain features of our Website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify us immediately of any unauthorized access or use of your account.
You represent and warrant that all information provided during the registration process is accurate, complete, and up-to-date.
4. Product Information and Availability
We make every effort to ensure that the products displayed on our Website are described accurately and are available for purchase. However, we do not guarantee the availability of all products at all times, and product descriptions, prices, and availability are subject to change without notice.
In the event that an item you have ordered is out of stock or unavailable, we will notify you as soon as possible and offer alternatives or a full refund for the product.
5. Pricing and Payment
All prices displayed on our Website are in GBP (British Pounds) and are exclusive of delivery charges, which will be added during the checkout process. We reserve the right to change the prices of our products at any time, without prior notice.
We accept payments through secure third-party payment processors, such as PayPal, credit/debit cards, and other payment methods available on our Website. By submitting your payment details, you authorize us to charge the applicable amount for your order.
6. Orders and Order Processing
By placing an order through our Website, you make an offer to purchase the products in your cart. We will send you an order confirmation email once we have received your order, but this does not constitute acceptance of your order. The contract between us will be formed only when we dispatch the products to you.
We reserve the right to cancel any order at our discretion, including if there are issues with payment, product availability, or suspected fraudulent activity.
7. Delivery and Shipping
We strive to deliver your orders as quickly as possible. Delivery times and shipping costs will vary depending on the delivery method selected and the destination.
- Shipping Costs: Shipping costs will be displayed during checkout.
- Delivery Times: Estimated delivery times will be provided at the time of order, but we do not guarantee specific delivery dates. Delays may occur due to unforeseen circumstances, such as adverse weather conditions or postal service disruptions.
- Delivery Address: You are responsible for providing the correct delivery address. If the address is incorrect, additional charges may apply for re-shipment.
8. Returns and Refunds
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 14 days of delivery, subject to the following conditions:
- Damaged or Defective Products: If your product is damaged or defective, please contact us immediately, and we will arrange for a replacement or refund.
- Non-Defective Returns: For non-defective returns, products must be unused, in their original packaging, and in resalable condition. The customer will be responsible for the return shipping costs.
- Refund Process: Once we receive the returned product, we will issue a refund to the original payment method within 14 days.
9. Intellectual Property
All content on our Website, including text, images, logos, graphics, videos, and software, is the property of Folflorists or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any of the content on our Website without prior written consent from us.
10. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.
11. User Conduct
You agree to use our Website and services in a manner that is lawful and respectful of others. You must not:
- Use the Website for any unlawful or fraudulent purposes.
- Post, transmit, or distribute any content that is offensive, harmful, or violates the rights of others.
- Attempt to access or interfere with the Website’s security features or bypass any restrictions in place.
We reserve the right to suspend or terminate your access to our Website if you violate these Terms.
12. Disclaimers and Limitation of Liability
While we strive to provide accurate and reliable information, Folflorists does not guarantee that our Website or services will be error-free, uninterrupted, or free from viruses or other harmful components.
To the fullest extent permitted by law, Folflorists disclaims all warranties, whether express or implied, and is not liable for any damages, losses, or claims arising from your use of the Website or services, including but not limited to direct, indirect, incidental, or consequential damages.
13. Indemnification
You agree to indemnify, defend, and hold harmless Folflorists, its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses arising out of your violation of these Terms or your use of the Website and services.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16. Contact Us
If you have any questions about these Terms and Conditions or our services, please contact us:
Email: [email protected]
Address: Unit 19 Hazelford Way, Newstead Village, Nottingham NG15 0DQ, United Kingdom
Phone: +441623750343